Shipping policy

This Shipping and Delivery Policy applies to all orders placed through our website. Please read the following terms carefully before completing your purchase.

1. Order Processing Time

We process orders at our warehouse from Monday through Friday, excluding weekends and public holidays.

The standard order processing time is 1–3 business days.

Once the order processing procedure has been completed, your order will proceed to the shipping stage.

Please note that order processing time is separate from the shipping and transportation time. Business days do not include weekends or applicable public holidays.

2. Shipping and Carriers

Once your order has been processed and dispatched, we use the following shipping carriers to deliver packages:

  • DHL

  • UPS

We select the most appropriate shipping carrier based on the delivery destination, shipping efficiency, and warehouse arrangements to help ensure that packages are delivered safely and in a timely manner.

The specific carrier assigned to your order will be confirmed in the shipping confirmation email sent after your order has been dispatched.

All orders are shipped with tracking services. Once your package has been dispatched, you will receive a tracking number that allows you to monitor the delivery progress of your shipment.

3. Estimated Delivery Time

After your order has completed processing and has been shipped, the estimated transportation time is:

5–8 business days.

Actual delivery times may vary depending on several factors, including but not limited to:

  • Customs clearance procedures, where applicable;

  • Public holidays and peak shipping periods;

  • Weather conditions or force majeure events;

  • Local delivery network conditions;

  • Carrier operations and transportation arrangements.

Although we make reasonable efforts to ensure timely delivery, actual delivery dates may vary due to circumstances beyond our control.

4. Total Estimated Delivery Time

The estimated total delivery time from successful payment of your order to receipt of your products is approximately:

6–11 business days.

The estimated total delivery time is calculated as follows:

  • Order processing time: 1–3 business days.

  • Transportation time after shipment: 5–8 business days.

Please note that the above timeframes are estimates only and are not guaranteed delivery dates.

Actual delivery times may be extended due to logistics conditions, customs clearance procedures where applicable, carrier delays, or other circumstances beyond our control.

We recommend that customers consider the estimated processing and transportation periods when placing their orders.

5. Shipping Destinations

We currently provide shipping services within the United States.

Orders placed through our website are eligible for delivery to supported addresses within our current U.S. shipping coverage.

Please ensure that the shipping address provided during checkout is accurate, complete, and located within our supported delivery area.

If you have any questions about whether your address is eligible for delivery, please contact our customer service team by email before placing your order.

6. Shipping Fees

Shipping fees are calculated according to the total order amount as follows:

  • Orders with a total value below $69.88 USD: A flat shipping fee of $8.88 USD will apply.

  • Orders with a total value of $69.88 USD or more: Free shipping.

The applicable shipping fee will be displayed during checkout before the order is completed.

Customers can review the shipping charges in their order summary before submitting payment.

The free shipping threshold and shipping fee stated above apply to orders shipped within our supported U.S. delivery area.

7. Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

If you do not receive the shipping confirmation email, please check your spam or junk email folder.

You can use the tracking number provided in the email to check the current shipping status and follow the delivery progress of your package.

Please allow some time for the carrier's tracking system to update after the package has been dispatched.

If your tracking information has not been updated for an extended period or you experience any difficulties tracking your package, please contact our customer service team by email for assistance.

8. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us by email within 24 hours of submitting your order.

Please provide your order number and the complete corrected shipping address so that our customer service team can review your request.

Requests submitted within the 24-hour period will be reviewed based on the current order status.

After 24 hours, your order may already have entered the processing or shipping stage. Therefore, we cannot guarantee that the shipping address can still be changed.

Once an order has been dispatched, address changes may no longer be possible through our system.

Customers are responsible for providing accurate and complete shipping information when placing an order. We recommend carefully checking your delivery address, including the street address, apartment or unit number, city, state, and ZIP code, before completing checkout.

9. Failed Delivery and Shipping Exceptions

If the carrier is unable to deliver your package on the first delivery attempt, the carrier will generally take one of the following actions, depending on its delivery procedures:

  • Attempt delivery again, usually 1–2 additional times, depending on the carrier's policies and local delivery arrangements.

  • Leave a delivery notice instructing the recipient to collect the package from a designated location.

  • Temporarily hold the package at a local delivery facility or logistics center for collection or further delivery arrangements.

If multiple delivery attempts fail or the carrier is unable to contact the recipient, the package may be returned to the shipping warehouse.

In such circumstances, the following conditions may apply:

Incorrect or Incomplete Shipping Address

If a package is returned because the customer provided an incorrect, incomplete, or undeliverable shipping address, the customer may be responsible for the additional shipping costs associated with resending the package.

Customers are advised to carefully verify their shipping details before submitting an order to reduce the possibility of failed delivery.

Returned Packages

If a package is successfully returned to our warehouse, we will contact the customer to confirm the preferred next steps.

Depending on the specific circumstances of the order, the available arrangements may include:

  • Reshipping the package to the customer;

  • Processing a refund.

The appropriate solution will be determined based on the circumstances of the order and confirmed with the customer.

To help prevent delivery problems, customers should always provide an accurate and complete delivery address and a valid contact telephone number or other required delivery contact information.

10. Customer Service

If you have any questions or concerns regarding your order, shipping arrangements, delivery status, tracking information, address changes, or other shipping-related matters, please contact our customer service team by email.

Customer Service Email: JohnnyBryant169826@hotmail.com

To help us assist you more efficiently, please include your order number, tracking number if available, and a detailed description of your inquiry when contacting us.

Our customer service team will review your request and provide appropriate assistance.