Refund policy

This Return and Refund Policy applies to all products purchased through our website. Please read this policy carefully before placing an order to understand our cancellation, return, exchange, and refund procedures.

1. Order Cancellation Before Shipment

Customers may request to cancel an order if the order has not yet been shipped.

Once the cancellation request has been reviewed and confirmed, we will issue a full refund for the canceled order. The refund will be returned to the original payment method used at checkout.

The time required for the refunded amount to appear in the customer's account depends on the processing time of the relevant bank, payment provider, or financial institution.

2. Statutory Right of Withdrawal (14-Day Right to Return)

In accordance with applicable consumer protection laws, consumers in certain jurisdictions, including consumers covered by applicable European Union consumer protection regulations, may have a statutory right of withdrawal.

Where this statutory right applies, consumers may withdraw from their purchase contract within 14 days from the date they receive the product, without providing a reason and without obtaining our prior approval.

To exercise this right, customers must send us a clear and unambiguous statement of their decision to withdraw from the purchase contract within the applicable 14-day period. The withdrawal notice may be submitted by email or through another valid communication method available to the customer.

The withdrawal notice should include the following information:

  • Order number;

  • Customer's full name;

  • Contact information;

  • Details of the product or products being returned;

  • A clear statement indicating the customer's intention to exercise the statutory right of withdrawal.

After submitting a valid withdrawal notice, customers must send the products back within 14 days of notifying us of their withdrawal decision.

Requirements for Returns Under the Statutory Right of Withdrawal

When exercising the statutory right of withdrawal, customers must observe the following conditions:

  • Products should remain in good condition. Customers may handle and inspect products only to the extent necessary to establish their nature, characteristics, and functionality.

  • Products must not show excessive signs of use, stains, customer-caused damage, or other conditions that may affect their resale condition.

  • Customers are advised to retain and use the original packaging when returning products to ensure adequate protection during transportation.

  • All accessories, instruction manuals, warranty documents, product labels, and other items originally included with the product must be returned together.

If a product loses value because it has been handled or used beyond what is necessary to inspect its nature, characteristics, and functionality, we may make an appropriate adjustment to the refund amount where permitted by applicable law.

Nothing in this section is intended to limit any mandatory consumer rights that cannot legally be excluded or restricted.

3. 30-Day Return and Exchange Service

In addition to the statutory 14-day right of withdrawal where applicable, we provide a 30-day return and exchange service.

Customers may submit a return or exchange request within 30 days after receiving their products.

To request a return or exchange, customers must contact us by email and provide the following information:

  • Order number;

  • Product information;

  • Reason for the return or exchange;

  • Relevant product photographs or supporting documentation, if applicable.

All requests submitted under our 30-day return and exchange service are subject to review and confirmation by our customer service team.

The 30-day service is provided in addition to applicable statutory consumer rights and does not replace or restrict any mandatory rights available under applicable law.

4. Defective Products or Incorrect Orders

If a customer receives a home furnishing product with a quality issue or an order error, the customer may contact us to request an appropriate resolution.

Examples of product quality issues or order errors include, but are not limited to:

  • Cracks in wooden furniture components;

  • Manufacturing defects that affect the normal use or functionality of the product;

  • Receiving an incorrect model, color, or size.

Depending on the circumstances and the nature of the issue, customers may request one of the following solutions:

  • A full refund; or

  • A free replacement with the correct product.

For returns resulting from verified product quality issues or errors attributable to our fulfillment process, we will cover the relevant return shipping costs.

Customers should contact us by email and provide their order information and supporting photographs or other relevant evidence so that our team can review the issue.

5. General Return and Exchange Conditions

All products returned under our 30-day return and exchange service should meet the following conditions:

  • Products should remain in good condition.

  • Products should not show obvious signs of use beyond what is reasonably necessary for inspection.

  • Products must not have stains, customer-caused damage, or other conditions that may affect their resale condition.

  • Product labels must remain intact and must not have been removed or damaged.

  • All accessories, instruction manuals, warranty documents, and other items originally included with the product must be returned.

Customers are advised to retain the original product packaging whenever possible.

If the original packaging is unavailable, customers are responsible for ensuring that the product is adequately protected during transportation to prevent additional damage.

These general conditions are subject to applicable statutory consumer protection requirements. Where mandatory law provides otherwise, the applicable legal requirements will take precedence.

6. Return and Refund Request Process

Step 1: Submit a Return or Exchange Request

Customers must contact us by email to initiate a return or exchange request.

Please provide the following information:

  • Order number;

  • Detailed product information;

  • Reason for the request, such as dissatisfaction with the product design, incompatibility with the customer's interior decoration style, product quality issues, or other relevant reasons;

  • Necessary product photographs or other supporting documentation, where applicable.

Providing complete and accurate information will help us review the request more efficiently.

Step 2: Order and Product Review

After receiving the request, our customer service team will review the relevant order and product information.

The review may include:

  • Verifying the authenticity and details of the order;

  • Checking whether the purchase date falls within the applicable return or withdrawal period;

  • Reviewing whether the product condition meets the relevant return requirements;

  • Assessing whether the product has an actual manufacturing defect or whether an incorrect product was delivered.

Once the review is complete, we will notify the customer of the review outcome by email or telephone.

For requests subject to our 30-day return and exchange service, customers must receive confirmation from our customer service team before proceeding with the return.

Statutory withdrawal rights, where applicable, remain subject to the legal requirements described in Section 2 and do not depend on our prior approval.

Step 3: Return the Product After Approval or Valid Withdrawal Notification

For approved returns under our 30-day return and exchange service, we will provide the appropriate return shipping address by email.

As return addresses may vary depending on the product category and warehouse location, customers should not send products back without first confirming the correct return address with us.

For returns, customers should ensure that:

  • Products are securely packed using appropriate protective materials to prevent additional damage during transportation.

  • The return or exchange information is included with the package, including the order number, product details, and reason for the return.

  • A trackable shipping service is used so that the return shipment can be monitored.

If a return shipping label is included in the original product packaging, customers should use that label whenever possible to complete the return process.

If the return label is missing, lost, or cannot be used, customers should contact our customer service team by email for assistance.

7. Refund Inspection and Approval

After we receive the returned product, our team will inspect its condition to determine whether it meets the applicable refund requirements.

Once the returned product has been inspected and confirmed as eligible for a refund, we will process the refund using the original payment method used for the purchase.

For statutory withdrawals, any inspection or refund adjustment will be handled in accordance with applicable consumer protection laws.

8. Refund Method and Processing Time

Refund Processing Time

Refunds are generally processed within 1–5 business days after we receive and confirm the returned product.

This processing period refers to the time required for us to process the refund. The actual time required for the refunded amount to appear in the customer's account may vary depending on the processing procedures of the bank, credit card company, or payment service provider.

Refund Method

All refunds will be issued to the original payment method used at the time of purchase.

We use the original payment method to help maintain transaction security and ensure that refunds can be properly tracked.

Customers should contact their payment provider or financial institution if the refund has been processed by us but has not yet appeared in their account after the provider's normal processing period.

9. Return Shipping Costs and Responsibility

9.1 Returns Due to Customer Preference

If a customer requests a return for personal reasons, including but not limited to:

  • Not liking the product;

  • Finding that the product design does not meet their expectations;

  • Finding that the product does not match their interior decoration style;

  • Purchasing the wrong product;

The customer will generally be responsible for the return shipping costs.

We do not charge an additional return handling fee.

This provision applies to voluntary returns under our 30-day return and exchange service and does not override any mandatory statutory return or withdrawal rights.

9.2 Returns Due to Merchant Errors or Product Defects

If a return is necessary because:

  • We delivered an incorrect product;

  • The product has a manufacturing defect;

  • The product was damaged during transportation;

We will cover the relevant return shipping costs.

Depending on the circumstances and the nature of the issue, we will provide one of the following solutions:

  • A full refund; or

  • A free replacement service.

Customers should contact us by email and provide relevant order information and supporting evidence so that we can review and arrange the appropriate resolution.

9.3 Damage Caused by the Customer

If a product is damaged or cannot be restored to a resaleable condition because of improper use, incorrect installation, unauthorized modification, or other damage caused by the customer, we may be unable to provide a refund or exchange under our voluntary 30-day return and exchange service.

This provision does not limit any mandatory rights or remedies that customers may have under applicable consumer protection laws.

10. Contact Information

If you have any questions or concerns regarding order cancellations, returns, exchanges, or refunds, please contact our customer service team using the email address below.

Email: JohnnyBryant169826@hotmail.com

We recommend including your order number and a detailed description of your inquiry in your email so that our team can assist you more efficiently.